Privacy Policy – Sudania.ae
Who We Are
At Sudania.ae, we are committed to protecting your personal data in compliance with the Federal Law No. 45 of 2021 on the Protection of Personal Data (PDPL) in the United Arab Emirates.
Information We Collect
We may collect and store information such as your full name, email address, shipping and billing address, phone number, payment details (credit or debit cards), IP address, purchase history, and site usage data including pages visited, session duration, and interactions.
How We Collect Information
We collect information through site registration, form submissions, purchases, newsletter signups, or by using tracking tools like cookies.
Why We Collect Information
We collect this information to operate the website and deliver services, process orders, payments, and deliveries, communicate promotions and updates, enhance service quality and analyze performance, and comply with local laws and regulations.
How We Store and Share Information
Your data is securely stored on servers managed by Wix.com. We adhere to strict security standards and comply with PCI-DSS requirements for payment data. Your data may be shared with our delivery partners, payment gateways, analytics service providers, or regulatory authorities as required by UAE law.
How We Communicate With You
We may contact you via email, SMS, or phone calls for purposes related to your account, promotional content, or important updates.
Use of Cookies
We use cookies and tracking technologies to improve user experience on our site. Third-party services such as Google Analytics may also place their own cookies and track user behavior.
Withdrawing Consent or Updating Information
You may request to edit or delete your personal information at any time by contacting us at info@sudania.ae or by mailing us at the address listed on our "Contact Us" page.
Privacy Policy Updates
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page along with the date of the most recent change.
Contact Us
For any questions or requests related to your privacy, please contact us at info@sudania.ae.
Terms and Conditions
By using our website sudania.ae, you agree to the following terms and conditions:
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Intellectual Property: All website content, including text, images, and logos, is the property of Sudania and may not be used without prior consent.
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Website Usage: You may not use this site for unlawful purposes or in ways that infringe on the rights of others.
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Modifications: We reserve the right to update these terms at any time. Changes will be posted on this page.
Shipping and Delivery Policy
We aim to deliver your orders quickly, depending on the type of order:
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Consumer orders (e.g., food items, cosmetics): Delivered within 2 to 5 business days within the UAE, unless otherwise specified during the order process.
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Commercial orders (e.g., bulk or industrial shipments): Delivery time is coordinated directly with the buyer based on the quantity and destination country, and will be communicated at the time of ordering.
We provide order tracking services, and shipping fees are clearly displayed during checkout.
Return Policy
At Sudania.ae, we aim to ensure your complete satisfaction with every purchase. You may request a return within a specified period after receiving your order, provided that the item is unused, in its original condition, and with all original packaging.
Please note that food items are non-returnable, in accordance with health and safety standards.
Shipping costs are non-refundable, and in case of a return, the customer is responsible for the cost of return shipping unless the return is due to an error on our part.
To initiate a return, please contact us at: info@sudania.ae
Cancellation and Exchange Policy
We understand that plans change, so we offer flexible options:
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Cancellation: You may cancel your order before it is shipped without any additional charges.
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Exchange: If you receive a damaged or incorrect product, please contact us within 3 days to arrange an exchange.